CALL US FOR CUSTOM ORDERS - (613) 416-6151

Terms and Conditions



Please read these Terms and Conditions carefully before using the CornwallSeafood.ca website and placing an order. By accessing our website and purchasing our products, you agree to be bound by these terms.


1. Ordering and Acceptance


Placing an Order: 

Orders are placed via our website, WhatsApp, or Facebook Messenger. Submitting an order constitutes an offer to purchase the products.


Order Confirmation: 

Your order is not confirmed until you receive an order confirmation from us via email or message. We reserve the right to refuse or cancel any order for any reason, including limitations on product availability, errors in product or pricing information, or issues identified by our fraud detection systems.


2. Prices and Payment


Product Prices: 

All prices are listed in Canadian Dollars (CAD). We strive to ensure all prices are accurate, but errors may occur. If we discover an error in the price of a product you have ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.


Payment: 

Payment is processed securely at the time of order through our integrated payment gateways (e.g., Stripe). You represent and warrant that you have the legal right to use any payment method you provide.


3. Delivery


Delivery Area: We currently deliver within Cornwall, Ontario, and its immediate surrounding areas. Delivery fees may apply and will be displayed at checkout.


Delivery Schedule: We deliver on Thursdays and Mondays.


Order Deadlines: To receive your order on the designated delivery day, you must place and confirm your order by:

  •   Wednesday at 4:00 PM for Thursday delivery.
  •   Sunday at 4:00 PM for Monday delivery.

    Orders placed after these deadlines will be scheduled for the next available delivery day.


Delivery Windows: We will provide an estimated delivery time window. While we make every effort to be punctual, delivery times are estimates and not guaranteed. We are not liable for delays due to unforeseen circumstances such as traffic, weather, or vehicle issues.


Receiving Your Order: It is your responsibility to ensure someone is available to receive the order at the provided delivery address. Perishable items left unattended may spoil. If no one is available, our driver will attempt to contact you. If unable to reach you, the order may be returned to our facility, and a re-delivery fee may apply.


4. Product Quality and Freshness


We take immense pride in the quality of our seafood. All products are sourced, handled, and packaged with the utmost care to ensure they arrive fresh. Our seafood is kept refrigerated until the moment of delivery.


5. No Return & Refund Policy


DUE TO THE PERISHABLE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL.


We do not accept returns or offer refunds for orders once they have been purchased and/or delivered. We strongly encourage you to review your order carefully before completing your purchase.


Issues with Your Order: If you believe there is a genuine quality issue with the product you received (e.g., it arrives in a spoiled condition), you must contact us immediately at (613) 416-6151 or via email at [email protected] within 2 hours of delivery. We may require photographic evidence. We will investigate all claims on a case-by-case basis, and our liability, if any, will be limited to, at our discretion, either a replacement product or a credit for a future order.


6. Limitation of Liability


To the fullest extent permitted by law, CornwallSeafood.ca, its owners, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses, resulting from your use of our website or products. Our total cumulative liability to you for any claim arising from your order shall not exceed the total cost of the products you purchased.


7. Governing Law


These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.


8. Changes to Terms


We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after any changes constitutes your acceptance of the new terms.


9. Contact Us


If you have any questions about these Terms and Conditions, please contact us:


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Last Updated: [29th of October 2025]